Frequently Asked Questions
Everything you need to know about shopping with KoalaCloth
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our online portal to generate a prepaid return shipping label.
Do you offer international shipping?
Yes, KoalaCloth ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific destination.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking page. You can also view your order status by logging into your account.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products sustainably sourced?
At KoalaCloth, we prioritize ethical manufacturing. We partner with suppliers who adhere to fair labor practices and use high-quality, durable materials designed to last.